Introduction

These Terms and Conditions (the “Terms”) govern the use of the online casino and related services offered under the brand name Mostbet (“Mostbet”, “we”, “us”, or “our”). By opening an account, accessing the website, using the mobile application, depositing funds, placing bets, or participating in any casino, Slots, or promotional activity on Mostbet, you acknowledge that you have read, understood, and agreed to be bound by these Terms. The Terms are intended to create a clear, transparent, and legally compliant framework for your relationship with Mostbet, with a particular emphasis on responsible gambling and player protection. You must review these Terms carefully before registering or placing any bets, and you should not use the services if you do not agree with any provision herein. Mostbet may provide its services to players in multiple jurisdictions, subject to local laws, licensing requirements, and restrictions, and nothing in these Terms should be interpreted as granting you the right to use the services where such use is unlawful.

Mostbet reserves the right to amend, update, or replace these Terms at any time, to reflect changes in law, regulatory guidance, technical improvements, or business practices. Any material changes will be published on the Mostbet website and, where appropriate, notified to you through electronic means, such as email or in-account messages. Your continued use of the website or services after the updated Terms have been published will be deemed acceptance of the revised Terms. If you do not agree to any change, your sole remedy is to stop using the services and request account closure. You are responsible for regularly checking the Terms to ensure that you remain informed of the most current conditions governing your use of Mostbet.

Mostbet is committed to providing a safe, fair, and secure gaming environment, including strict procedures to prevent underage gambling, protect vulnerable players, and comply with anti-money laundering and counter-terrorist financing obligations. These Terms are complemented by additional policies, such as the Privacy Policy, KYC/Verification Policy, Responsible Gambling Policy, and Bonus Rules, all of which form an integral part of your agreement with Mostbet. In case of any inconsistency between these Terms and any other document, these Terms will prevail, unless expressly stated otherwise. If any provision of these Terms is found invalid or unenforceable by a competent authority, the remaining provisions will continue in full force and effect.

Acceptance of Terms

By creating an account on Mostbet, you expressly agree to be legally bound by these Terms, as well as any other rules, guidelines, and policies referenced herein or published on the website. Acceptance of the Terms occurs when you tick any checkbox indicating agreement, click any button labeled as a confirmation of acceptance, or continue to use the services after being provided with notice of these Terms. If you disagree with any part of the Terms, you must not open an account, deposit any funds, or participate in any casino or Slots games, and you must immediately discontinue any use of the website or applications. You acknowledge that these Terms constitute a binding contract between you and Mostbet, regulating all aspects of your relationship with the brand.

You confirm that all interactions with Mostbet are undertaken by you as a private individual, for personal entertainment purposes only, and not on behalf of any third party or for any commercial, professional, or institutional purpose. You accept that certain jurisdictions may impose legal restrictions on online gambling and that it is solely your responsibility to ensure that using Mostbet is lawful in your place of residence before accepting the Terms. By accepting the Terms, you authorize Mostbet to perform any identity, verification, fraud-prevention, or affordability checks we deem necessary to protect our operations and comply with applicable regulations. You agree to cooperate fully with such checks and provide accurate and complete information, understanding that failure to do so may result in account suspension or closure.

Acceptance of the Terms also implies that you have carefully reviewed our Responsible Gambling information and understand the risks associated with gambling, including the possibility of financial loss and the potential harm to mental health and personal relationships. You acknowledge that gambling outcomes are based on chance and that there is no guarantee of profit or return. You also agree not to raise any claim against Mostbet based on alleged misunderstanding of the Terms, game rules, or the nature of gambling. If you have difficulty understanding any clause, you should seek independent legal advice before using the services. The English version of these Terms is the controlling version, and while translations may be provided for convenience, any discrepancy will be resolved in favour of the English text.

Eligibility & Age Restriction (18+ only)

Access to and use of Mostbet services are strictly limited to individuals who are at least 18 years old or have reached the legal age for online gambling in their jurisdiction, whichever is higher. By registering an account, you declare and warrant that you meet this minimum age requirement and that you are legally allowed to participate in online gambling activities in your country or territory of residence. Mostbet applies a strict underage gambling policy and will take all reasonable steps, including identity verification and age checks, to detect and prevent minors from accessing our services. Any attempt by a minor to register an account or to circumvent age verification checks is considered a serious breach of these Terms and may result in immediate account closure and forfeiture of any funds.

You understand that underage gambling can cause significant financial, psychological, and social harm, and that exposing children and young people to gambling content is highly risky and unacceptable. Mostbet encourages all adult users to protect their login credentials, devices, and payment methods from access by minors, and to use parental control software where appropriate. If we have reasonable grounds to suspect that an account is being used by an underage person, or that registration has occurred using false or misleading information to bypass age restrictions, Mostbet reserves the right to request additional documents, suspend the account, and report the matter to relevant authorities. Any funds deposited into an account by a minor or on behalf of a minor may be returned to the original source where legally and practically possible, and any winnings may be voided.

It is also your responsibility to ensure that your participation in online gambling does not breach any legal, regulatory, or tax obligations applicable to you as an individual. You must not register an account if you are resident in a jurisdiction where Mostbet is not permitted to offer its services or where online gambling is prohibited. You may be asked to confirm your country of residence and to provide evidence of your address, and if such information is found to be inaccurate, your account may be terminated. Mostbet reserves the right to deny access, refuse registration, or close accounts at its sole discretion if there is any doubt about your eligibility or age, without any obligation to provide detailed reasons where prohibited by law.

Account Registration

To use the services provided by Mostbet, you must complete the account registration process by providing accurate, current, and complete information as requested in the registration form. The information may include but is not limited to your full legal name, date of birth, country of residence, address, email address, phone number, and preferred currency. You agree that you will update your details promptly if any information changes, and you acknowledge that Mostbet may rely on the accuracy of such information for identity verification and compliance checks. Only one account is permitted per person, household, IP address, payment method, or device, and any breach of this “one account only” rule may lead to account closure and potential confiscation of funds. Corporate, professional, or shared accounts are strictly prohibited, and all accounts are intended solely for personal, non-commercial use.

During the registration process, you will be required to create a unique username and a strong password. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You must not share your account details with any third party, allow anyone else to access your account, or transfer, sell, or assign your account to another person. If you suspect that your account details have been compromised, or that there has been unauthorized access or suspicious activity, you must immediately notify Mostbet and change your password. Mostbet will not be liable for any loss or damage arising from unauthorized use of your account resulting from your failure to safeguard your credentials.

Mostbet may, at any time, request additional information and documentation to verify your identity, age, residence, payment methods, or source of funds, particularly prior to your first withdrawal or in the event of unusual activity. This process may include submission of copies of your passport, ID card or driver’s license, utility bills, bank statements, and, where necessary, a selfie with your ID or video verification. Failure to provide the requested information within the stated timeframe may result in account suspension, temporary blocking of deposits or withdrawals, or permanent account closure. Until verification is completed to our satisfaction, Mostbet may impose limitations on your account, including reduced deposit or betting limits. You acknowledge that these procedures are necessary to comply with legal obligations and to protect both Mostbet and its players from fraud and misuse.

By registering an account, you also confirm that you are not classified as a politically exposed person (PEP) in a manner that would prohibit us from offering you services, and that you are not on any applicable sanctions or watch lists that would legally prevent Mostbet from having a business relationship with you. Mostbet reserves the right to refuse registration, decline to open an account, or close an existing account at its sole discretion for reasons including but not limited to regulatory requirements, risk management, or suspected violations of these Terms. In such cases, and subject to legal obligations, any remaining real-money balance may be returned to you, except where funds are suspected to be linked to fraud, money laundering, or other prohibited activities. By completing registration and using the account, you confirm that you understand and accept all of these conditions.

Deposits & Withdrawals

To participate in real-money casino and Slots games at Mostbet, you must deposit funds into your player account using one of the available payment methods. All deposits must originate from payment instruments registered in your own name, and third-party payments are strictly forbidden. When you make a deposit, you confirm that you are the lawful owner of the payment method and that the funds are not derived from illegal or suspicious activities. Mostbet reserves the right to refuse a deposit, reverse a transaction, or request additional documentation at any time, especially if we suspect fraud, misuse, chargebacks, or any other risk-related issue. Deposited funds will usually be credited to your account without undue delay, although some methods may involve processing times beyond the control of Mostbet.

Withdrawals from your account are subject to verification checks and compliance with these Terms, including wagering requirements where bonuses are involved. Before processing your first withdrawal, or any withdrawal exceeding certain thresholds, Mostbet may require full KYC verification, including proof of identity, address, and ownership of the payment method used. Withdrawals will generally be processed via the same method used for deposits where technically possible and permitted by the payment provider. If the original deposit method does not support withdrawals, Mostbet may propose an alternative method subject to additional checks. Processing times may vary depending on the method selected, internal risk assessments, and regulatory obligations, and Mostbet does not guarantee instant withdrawal processing.

Mostbet has the right to set minimum and maximum deposit and withdrawal limits for each payment method and account, which may vary by jurisdiction, currency, and risk profile. You are responsible for checking the applicable limits in the cashier section before initiating any transaction. Fees may be charged by certain payment providers or networks, especially for cryptocurrency transactions, and any such fees are your sole responsibility unless explicitly indicated otherwise. Mostbet does not pay interest on funds held in your account, and your account should not be used as a bank account or for general money transfers. If there is no activity on your account for a prolonged period, it may be classified as inactive, and additional conditions may apply, including potential closure after a defined timeframe.

You acknowledge that chargebacks, payment disputes, and unauthorized reversals of deposits are considered a serious breach of these Terms and may result in account suspension, debt recovery actions, reporting to relevant authorities, and additional administrative fees. Where a payment is reversed or disputed, Mostbet reserves the right to cancel any winnings related to the disputed funds and to set off any amounts owed by you against your account balance. All transactions are monitored under anti-money laundering and counter-terrorist financing procedures, and we may freeze or withhold funds if required by law or if we suspect that transactions are linked to prohibited or high-risk activities. You must keep accurate records of your own deposits and withdrawals and are encouraged to download account statements regularly for your personal financial management and tax reporting.

Payment Methods Table

The options above are illustrative and may vary depending on your country of residence, currency, and regulatory environment. Always refer to the cashier section of Mostbet for up-to-date information on available methods, limits, and any applicable fees before initiating a transaction.

Bonuses & Promotions

Mostbet may, from time to time, offer bonuses, free spins, cashback, loyalty rewards, and other promotional incentives to both new and existing players. These offers are subject to specific Bonus Terms, which are in addition to and form part of these general Terms. By accepting a bonus, using a bonus code, or participating in any promotion, you agree to be bound by the applicable Bonus Terms, including wagering requirements, game restrictions, maximum bet limits, expiry dates, and any other conditions indicated in the promotional materials. Mostbet strongly advises players to read the full rules of each bonus in the promotions section or on the relevant landing page before opting in. Failure to comply with bonus rules may lead to the removal of the bonus and any associated winnings.

Bonuses are offered for entertainment and marketing purposes only and are not guaranteed entitlements. Mostbet reserves the right to modify, suspend, or cancel any bonus or promotion at its sole discretion, including for individual players or groups of players, where we suspect abuse, irregular play, or any attempt to unlawfully gain an advantage. Examples of prohibited bonus-related behaviour include but are not limited to betting with minimal risk, placing opposite bets, colluding with other players, using multiple accounts, or exploiting game or system errors. Mostbet may limit the eligibility of certain bonuses to specific countries, currencies, or player segments, and may require account verification before granting or releasing any bonus funds.

Many bonuses are subject to wagering requirements, meaning that you must wager a certain multiple of the bonus amount, deposit amount, or combined amount before the bonus funds and any resulting winnings are converted into withdrawable cash. The exact wagering requirement, as well as the contributions of different game types (for example, Slots versus table games), will be displayed in the bonus description. If the wagering requirement is not met within the stated validity period, the bonus and any associated winnings may be forfeited automatically. Some promotions may also place a cap on the maximum amount of winnings that can be converted from bonus funds to real money.

You can usually track your active bonuses and wagering progress in the “My Account” section under the bonuses tab. Should you wish to cancel an active bonus, you may be able to do so through your account settings or by contacting customer support, but please note that cancellation may result in the loss of the bonus and all winnings generated from it. Mostbet retains the right to refuse any bonus request, reverse bonus credits, or exclude you from future promotions if you are found to be abusing the system or violating these Terms. Any disputes relating to bonuses or promotions will be handled in line with the Complaints & Dispute Resolution section of these Terms.

Game Rules

Each game offered on Mostbet, including but not limited to Slots, table games, live dealer games, instant wins, and specialty games, is governed by its own specific rules and paytables. These rules are accessible within the game interface or via dedicated information pages and should be reviewed carefully before you place any bets. By participating in any game, you confirm that you understand the rules, winning combinations, special features, and payout structures, as well as the associated risks. If you are unsure about any aspect of a game, you should refrain from playing until you have obtained sufficient information, for example, from the in-game help section or from customer support. It is your responsibility to ensure that you place bets in accordance with the rules and that you do not rely on misunderstandings or incorrect assumptions.

Bets placed and confirmed cannot usually be cancelled or modified, except in rare circumstances where a technical error or malfunction is clearly identified by Mostbet or the game provider. You are responsible for verifying that your bets reflect your intended stake, game selection, and bet type before confirming. Any disagreement between the results displayed on your device and those stored on Mostbet servers or the servers of our game providers will be resolved in favour of the server records, which are considered final and binding. Mostbet may temporarily suspend, remove, or modify certain games for maintenance, regulatory, or commercial reasons without prior notice, and will not be liable for your inability to access these games during such periods.

Some games may have minimum and maximum stakes, time limits, or specific eligibility criteria, which will be clearly displayed in the game interface. Live dealer games may be subject to additional rules, such as cut-off times for placing bets, camera angles, or communication guidelines. Any abuse of game rules, use of prohibited strategies (such as betting systems specifically designed to circumvent house edge), collusion with other players, or attempts to influence game outcomes through technical or non-technical means are strictly forbidden. In such cases, Mostbet reserves the right to void bets, forfeit winnings, and take further action in accordance with the Prohibited Activities section.

You acknowledge that all casino and Slots games available on Mostbet involve random outcomes and that no system, strategy, or method can guarantee consistent winnings. The theoretical return-to-player (RTP) percentages for each game are set by the game providers and may be available in the game rules or help sections. RTP is calculated over a large number of game rounds and does not guarantee any specific result for individual sessions. You should play within your financial means and consider casino games purely as a form of entertainment, not as a way to generate income or solve financial problems.

Fair Play & RNG

Mostbet is committed to ensuring fair and transparent gaming by offering casino and Slots content only from reputable, certified game providers that use Random Number Generator (RNG) technology. RNGs are systems designed to produce random and unpredictable outcomes, ensuring that each spin, card deal, or dice roll is independent of previous results. Our game providers’ RNG systems are typically tested and certified by independent testing laboratories or regulatory bodies, which verify that the games meet industry standards for fairness and randomness. While the specific certification frameworks may vary per jurisdiction, Mostbet only collaborates with providers that maintain robust compliance with recognized norms.

The outcomes of RNG-based games cannot be influenced by Mostbet, by players, or by any external party under normal, properly functioning conditions. Neither the player nor Mostbet can predict or alter the sequence of results, and any belief in “due” wins or patterns over short periods is unfounded from a statistical perspective. Payout rates and game behavior are programmed and controlled by the game provider’s software, and Mostbet does not have the ability to manually adjust or selectively change the outcome of individual game rounds. Any perceived patterns or streaks during play are a natural consequence of randomness and do not imply bias or manipulation.

Mostbet continually monitors games and player behavior for signs of malfunction, abuse, or irregular outcomes. If a game malfunction occurs due to a technical issue, network instability, or software error, Mostbet reserves the right to void affected bets, reverse payouts, and restore balances to the state prior to the malfunction. In such cases, the records stored on the provider’s or Mostbet’s servers will be used as the definitive reference for resolving disputes. If a malfunction is confirmed, we will not be liable for any winnings that would have been obtained during that period, and all related bets may be declared null and void.

Any suspicion that a game is not functioning fairly or that there is a security vulnerability must be reported to Mostbet immediately. You agree not to exploit any such vulnerability for personal gain and understand that doing so constitutes a serious breach of these Terms. Where necessary, Mostbet may temporarily disable a game pending investigation and may cooperate with game providers and relevant regulatory bodies to ensure ongoing fairness. Players found attempting to manipulate game outcomes or to use unauthorized tools (such as automated bots, scripts, or external software) to gain an advantage will be subject to the sanctions described under Prohibited Activities.

Responsible Gambling

Mostbet promotes responsible gambling as a core element of its operations and encourages all players to treat casino and Slots gaming strictly as a form of entertainment, not as a source of income. Gambling involves risk, and it is possible to lose real money. You must never bet money that you cannot afford to lose or use gambling as a way to manage debts, financial difficulties, or emotional distress. Mostbet provides a range of tools and information to help you manage your gambling activity, including deposit limits, time limits, session reminders, cooling-off periods, and self-exclusion options. You are strongly encouraged to use these tools proactively to maintain control over your play.

We recognize that a small proportion of players may develop unhealthy gambling patterns or gambling addiction. Signs of problem gambling can include chasing losses, lying about gambling activity, borrowing money to gamble, neglecting work or family responsibilities, and feeling anxiety, depression, or irritability related to gambling. If you recognize these signs in yourself or someone close to you, it is important to seek help as early as possible. Mostbet provides links to external professional support organizations that specialize in gambling-related harm and can offer confidential advice, counseling, and treatment. These organizations operate independently from Mostbet, and we have no control over their services, but we strongly support their mission.

Mostbet also takes particular care to protect young people and vulnerable individuals from the risks of gambling. Underage persons (under 18) are strictly prohibited from registering or using our services. We urge parents and guardians to monitor internet use, secure devices, and avoid leaving payment details accessible to minors. Educational information on the risks of underage gambling is provided on our responsible gambling pages, and we encourage adults to discuss these risks openly with younger family members. If you suspect that a minor is using Mostbet, you must notify us immediately so that appropriate measures can be taken.

It is your responsibility to manage your gambling behaviour, but Mostbet may also take action if we detect patterns suggesting potential harm, such as unusually intensive play, frequent large deposits, or repeated attempts to cancel withdrawal requests. In such cases, we may contact you, offer responsible gambling tools, impose limits, or even restrict your access to certain features in line with our duty of care. However, these measures are not a substitute for your own responsibility, and you should not rely on them as the primary method of controlling your gambling.

Tools & Features (table)

Support Resources

Mostbet provides informational resources and external links to help you understand and manage gambling risks. On our responsible gambling pages, you will find guidelines on setting budgets, recognizing signs of problematic behaviour, and using our risk-management tools effectively. You will also find contact details and links to independent support organizations such as GamCare, Gambling Therapy, and Gamblers Anonymous, which specialize in assisting individuals affected by gambling harm. These organizations can provide confidential advice via telephone, live chat, email, or in-person meetings, and some offer multilingual support.

If you feel that your gambling is no longer under control, we strongly recommend that you immediately stop playing, consider enabling a cooling-off period or self-exclusion, and contact one of these professional services. Family members or friends concerned about a loved one’s gambling can also seek guidance on how best to support them. Mostbet’s customer support team is trained to handle responsible gambling queries sensitively and can provide information on how to activate internal control tools or where to find further help. However, they are not mental health professionals or therapists and cannot provide medical or psychological advice.

By continuing to use Mostbet, you acknowledge that gambling involves risk and that you bear ultimate responsibility for your decisions. We encourage you to regularly review your gambling activity, use responsible gambling tools, and consider whether your play remains safe and sustainable. If at any time you believe that gambling is negatively affecting your life, finances, or relationships, you should seek professional assistance without delay and make use of the protective measures available.

Prohibited Activities

When using Mostbet, you agree not to engage in any conduct that is unlawful, fraudulent, or otherwise contrary to these Terms or to the integrity of the gaming environment. Prohibited activities include, but are not limited to, creating or using multiple accounts, attempting to open accounts in the name of third parties, or using shared identities or false documents. You must not engage in any money laundering, terrorist financing, or other financial crimes, nor may you deposit funds that originate from illegal sources. Any attempt to hide the ultimate beneficial owner of an account or to use Mostbet as a vehicle for transferring funds between individuals or jurisdictions is strictly forbidden.

You are prohibited from using automated tools, bots, scripts, or other technical means to place bets or otherwise interact with the platform in a manner not intended for ordinary human users. Collusion with other players, such as sharing information or coordinating betting strategies to manipulate outcomes, is strictly banned, especially in live dealer games or any peer-influenced environments that may be offered. Exploitation of software bugs, game malfunctions, or loopholes in promotional offers for personal advantage is also considered prohibited behaviour. If you discover a flaw or irregularity, you must report it immediately to Mostbet and refrain from using it.

Chargebacks, unauthorized payment reversals, or deliberate failure to honour legitimate financial obligations to Mostbet are serious violations. Submitting forged documents, providing misleading information during KYC checks, or refusing to cooperate with reasonable compliance requests may result in immediate account suspension or permanent closure. Harassment, abusive behavior, or threats directed at Mostbet staff or other players—whether through chat, email, social media, or any other channel—will not be tolerated and may lead to restrictions or bans.

Mostbet may also prohibit the use of VPNs, proxies, or any other tools designed to obscure or falsify your true location, where this conflicts with our licensing conditions or legal obligations. Attempting to access the service from restricted territories by hiding your location is considered a material breach of these Terms. In all cases of suspected prohibited activity, Mostbet reserves the right to withhold deposits and winnings, reverse transactions, request additional documentation, and notify relevant authorities or payment providers as appropriate. Our decisions in such matters will be made in good faith and based on the evidence available, and may be final in accordance with applicable law.

Restricted Countries (table)

Mostbet services are not available in certain countries and territories due to legal, regulatory, or commercial reasons. The following table provides an illustrative list of restricted jurisdictions; this list is not exhaustive and may be updated from time to time.

You are solely responsible for ensuring that you do not breach any applicable laws by accessing or using Mostbet from your location. If you are resident in, or currently located in, a restricted jurisdiction, you must not open an account or use the services. Mostbet reserves the right to implement geo-blocking, IP filtering, and other technical measures to enforce territorial restrictions. If we determine that you have circumvented these restrictions, your account may be closed and any winnings voided, subject to legal obligations.

Privacy & Data Protection

Mostbet is committed to protecting your personal data and handling it in accordance with applicable data protection laws and our internal Privacy Policy. By using the services, you acknowledge that Mostbet, acting as a data controller, will collect, process, and store certain personal information required for account registration, identity verification, transaction processing, responsible gambling monitoring, and regulatory compliance. This information may include, but is not limited to, your contact details, identity documents, payment information, device identifiers, IP address, and usage patterns. We collect data directly from you and indirectly through cookies, tracking technologies, and third-party service providers.

Your personal data may be shared with carefully selected third parties where necessary to provide our services and comply with legal obligations. These third parties may include payment providers, KYC and identity verification services, anti-fraud and AML tools, analytics services, IT infrastructure providers, game providers, and regulatory or law enforcement authorities where required. Some of these recipients may be located in other countries, including outside your home jurisdiction, and in such cases, Mostbet will take appropriate steps to ensure that your data is adequately protected in line with applicable laws. We retain your data for as long as necessary to fulfill the purposes for which it was collected and to meet legal and regulatory retention requirements, which may extend for several years after account closure.

You have certain rights in relation to your personal data, which may include the right to access, correct, or update your information, the right to request deletion or restriction of processing, the right to object to certain types of processing (such as direct marketing), the right to data portability, and the right to withdraw consent where processing is based on consent. These rights may be subject to limitations and conditions under applicable law, particularly where data must be retained for legal or regulatory reasons. To exercise your rights or to submit a privacy-related query, you can contact us through the channels indicated in the Privacy Policy.

Mostbet uses cookies and similar technologies to improve website functionality, enhance user experience, analyze traffic, and tailor content, including promotional materials. You may manage your cookie preferences through your browser settings or through any cookie management tools provided on the site, though disabling certain cookies may affect the functionality of the platform. By continuing to use Mostbet, you consent to our use of cookies in accordance with the Privacy Policy. For further details on how we handle your personal data, you should refer to the full Privacy Policy available on the website, which forms an integral part of these Terms.

Account Suspension & Termination

Mostbet reserves the right to suspend or terminate your account at any time, in whole or in part, in accordance with these Terms and applicable law. Suspension may occur where we have reasonable grounds to suspect a breach of the Terms, such as suspected fraud, money laundering, multiple accounts, bonus abuse, underage gambling, or use of VPNs to access restricted jurisdictions. During suspension, you may be unable to deposit, withdraw, or place bets, and certain features or games may be unavailable while we conduct investigations. We will endeavour to complete such investigations in a timely and fair manner, but the duration may vary depending on the complexity of the case and any regulatory constraints.

If, upon completion of an investigation, we conclude that you have violated these Terms or engaged in prohibited activities, Mostbet may decide to permanently close your account. In such circumstances, and subject to legal obligations, we may withhold or confiscate funds, particularly where they are reasonably believed to be linked to fraudulent or illegal behaviour. If your account is terminated for reasons unrelated to wrongdoing—for example, at your own request or due to long-term inactivity—Mostbet will, where possible, return any remaining real-money balance to you via an appropriate payment method. However, we may be unable to refund bonus funds or winnings derived from such bonuses, especially if wagering requirements were not fulfilled.

You have the right to request closure of your account at any time by contacting customer support. Before closing, we may ask you to withdraw any remaining balance or to provide updated information required for compliance purposes. Account closure does not automatically remove data that we are legally required to retain, nor does it absolve you of responsibility for any outstanding obligations or liabilities under these Terms. If you wish to self-exclude for responsible gambling reasons, you should clearly state this when contacting support, as self-exclusion is treated differently from ordinary closure and may involve longer-term blocks.

Mostbet may also close accounts that remain inactive for a prolonged period. An inactive account is typically defined as one with no login or betting activity for a specified number of consecutive months. Before closing an inactive account, we may attempt to contact you using the latest contact details on file. If we are unable to reach you and your account has a positive balance, we may apply any legally permitted measures or fees, or hold the funds in accordance with applicable laws governing unclaimed balances. It is your responsibility to keep your contact information up to date and to log in periodically if you wish to keep your account active.

Limitation of Liability

Mostbet provides its services on an “as is” and “as available” basis and makes no warranty or representation, whether express or implied, regarding the continuous availability, reliability, or suitability of the website, mobile applications, or games. While we take reasonable technical and organizational measures to ensure stable and secure operations, we cannot guarantee that access will be uninterrupted, error-free, or free from viruses or other harmful components. You are responsible for ensuring that your computer, mobile device, internet connection, and software are compatible with and capable of accessing the services. Mostbet will not be liable for any loss or damage arising from technical issues, connection failures, delays, or disruptions caused by your own equipment, internet provider, or external factors beyond our reasonable control.

To the maximum extent permitted by law, Mostbet’s liability for any claim related to your use of the services, whether in contract, tort, negligence, or otherwise, shall be limited to the amount of your net deposits made in the 30 days preceding the event giving rise to the claim. We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, damage to reputation, or emotional distress, even if we have been advised of the possibility of such damages. Nothing in these Terms shall exclude or limit liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Mostbet is not responsible for the actions, omissions, or products of third parties, including payment providers, game suppliers, internet service providers, or external websites linked from our platform. If a dispute arises between you and any such third party, you agree that it shall be resolved directly between you and that third party, without involving Mostbet as a party. We are not liable for any content, products, or services of third-party websites, and your use of such websites is at your own risk and subject to their respective terms and conditions.

You acknowledge that gambling inherently involves risk and that you may lose some or all of the money you deposit. You agree that you will not hold Mostbet responsible for your gambling decisions, losses, or the financial consequences of your play, and that any bets placed are at your own discretion and risk. It is your responsibility to assess whether you can afford to gamble and to manage your activity accordingly using the responsible gambling tools provided.

Complaints & Dispute Resolution

Mostbet aims to provide a fair, transparent, and professional service, but we recognize that disputes or dissatisfaction may occasionally arise. If you have a complaint regarding our services, account management, game outcomes, or any other aspect of your interaction with Mostbet, you should first contact our customer support team using the contact methods indicated on the website. When submitting a complaint, you should provide as much relevant information as possible, including your account details, a clear description of the issue, the time and date of the incident, and any supporting evidence such as screenshots or transaction IDs. This will help us to investigate the matter more efficiently and reach a fair outcome.

Mostbet will acknowledge receipt of your complaint within a reasonable timeframe and will strive to provide a substantive response after conducting an internal review. The duration of the investigation may vary depending on the complexity of the issue, the involvement of third parties (such as game providers or payment processors), and any regulatory requirements. We will communicate the outcome of our investigation to you and, where appropriate, explain the reasoning behind our decision. If we require additional information from you at any stage, you agree to cooperate and respond promptly.

If you are not satisfied with the initial response, you may request that your complaint be escalated to a higher level within the Mostbet organization. We may then conduct a further review and provide a final internal decision. In some jurisdictions, you may have the right to refer unresolved disputes to an independent alternative dispute resolution (ADR) body or regulatory authority. Where such options exist, information will be provided either in the response to your complaint or in the dedicated complaints section of the website.

You must raise any complaint as soon as reasonably possible after the event in question, and in any case within a time limit specified in our policies, after which we may not be able to investigate fully. Complaints related to specific game rounds or transactions should be lodged promptly to allow for accurate retrieval of logs and data. All communications between you and Mostbet in relation to complaints may be recorded and retained for regulatory and quality assurance purposes. By submitting a complaint, you consent to such recording and retention in accordance with our Privacy Policy.

Governing Law

These Terms and any disputes or claims arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of the jurisdiction in which the operating entity of Mostbet is incorporated, unless otherwise required by mandatory local law. By using the services, you irrevocably agree that the courts of that jurisdiction shall have exclusive or, where applicable, non-exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and your use of the services. Nothing in this clause shall limit Mostbet’s right to bring proceedings against you in any other court of competent jurisdiction, particularly for enforcement purposes.

If any provision of these Terms is deemed invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to render it valid and enforceable, or, if modification is not possible, it shall be deleted. The remainder of these Terms shall continue in full force and effect. Your statutory rights under applicable consumer protection laws remain unaffected by this Governing Law clause.

You are responsible for complying with the laws of the country or region in which you are located when accessing and using Mostbet. If the use of our services is illegal in your jurisdiction, you must refrain from registering or using an account. Mostbet is not responsible for any violation of local laws by users and does not provide legal advice as to the legality of online gambling in any specific jurisdiction.

Final Provisions

These Terms, together with the Privacy Policy, Bonus Rules, KYC Policy, Responsible Gambling Policy, and any other documents expressly incorporated by reference, constitute the entire agreement between you and Mostbet in relation to your use of the services. They supersede all prior understandings, representations, or agreements, whether written or oral, concerning the subject matter. No failure or delay by Mostbet in exercising any right or remedy under these Terms shall be construed as a waiver of that or any other right or remedy. A single or partial exercise of a right or remedy shall not prevent further exercise of that or any other right or remedy.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Mostbet. We may assign, transfer, or delegate some or all of our rights and obligations to another entity within our corporate group or to a successor entity in the context of a merger, acquisition, or corporate reorganization, provided that such assignment does not materially reduce your rights under these Terms. In such cases, we may provide notice via the website or by email.

Any notices or communications required under these Terms may be delivered electronically, including by email to the address you provided during registration or by messages within your account interface. It is your responsibility to keep your contact details updated and to regularly check your email inbox and account messages for important information. If you wish to contact us, you may do so through the support channels indicated on the website, including email and live chat. Information about ongoing promotions and special offers, such as Mostbet Bonuses, may also be sent to you, subject to your marketing preferences, which you can adjust at any time.

By continuing to use the Mostbet website, apps, and services, you confirm that you have read, understood, and agree to be bound by these Terms and all related policies. If you do not accept these Terms or any future modifications, you must stop using the services immediately and request closure of your account. Your continued access and play will be considered ongoing acceptance of the Terms in their current form.